Shipping policy

Shipping Policy

Order processing

Orders are prepared and dispatched within 1 to 3 business days. Personalized and made-to-order items need 1 to 2 additional business days before dispatch.

Orders placed at weekends or on public holidays are processed on the next business day.

Delivery times

Delivery times are estimates from the date of dispatch, not the date of order:

United States & Canada: 7 to 14 business days
United Kingdom & Europe: 7 to 14 business days
Rest of world: 10 to 20 business days

These are estimates, not guarantees. Customs processing, carrier delays, weather and peak periods can extend them.

Shipping costs

Shipping costs are calculated at checkout based on your destination, and are shown in full before you pay.

Tracking

As soon as your order ships, we email you a tracking number. Tracking can take up to 48 hours to show its first scan. If your tracking has not updated after 7 business days, get in touch and we will chase the carrier.

Customs, duties and import taxes

Orders shipped outside the country of dispatch may be subject to customs duties or import taxes. These are set by your local authorities and are not included in the price you pay us. Any such charges are the responsibility of the recipient. We cannot predict their amount.

Incorrect addresses

Please check your shipping address carefully at checkout. We cannot reroute a parcel once it has shipped, and orders returned to us because of an incorrect or incomplete address may incur a reshipping fee.

Lost or undelivered parcels

If your parcel is marked delivered but you have not received it, check with your household and neighbours first, then contact us. If a parcel is genuinely lost in transit, we will replace it or refund you in full.