Frequently asked questions
Orders
How do I place an order?
Add your products to the cart, then follow the checkout steps. You'll receive a confirmation email immediately after your purchase.
Can I change or cancel my order?
Yes, within 12 hours of ordering. Get in touch as soon as possible through our Contact page and we'll sort it out.
Shipping
How long does delivery take?
Orders are prepared within 1 to 3 business days. Delivery then usually takes 7 to 14 business days depending on your region.
Is delivery tracked?
Yes. As soon as your order ships, you'll receive a tracking number by email so you can follow your parcel in real time.
Returns & refunds
What is your returns policy?
You have 14 days from delivery to change your mind. The product must be unused and in its original packaging.
When will I be refunded?
Refunds are issued within 14 days of your return arriving, to your original payment method.
Payment
Which payment methods do you accept?
Credit and debit cards (Visa, Mastercard), PayPal and the other secure payment methods shown at checkout.
Is payment secure?
Absolutely. All transactions are encrypted and handled by certified payment providers.
Another question? Write to us through our Contact page — we reply within 24 business hours.